ASSET/WORK ORDER MGMT SOFTWARE SYSTEM SUBSCRIPTION

The contract is for an asset/work order management software system subscription, specifically Cartegraph services. The scope of work includes up to 96 hours of remote services for post-production system development, project or implementation consulting, system configuration, and training. The contract is for a term of 9 years, with the option to renew. The Town of Queen Creek is the agency responsible for the contract, and Cartegraph is the vendor. Key aspects of the contract include the provision of remote services, the exclusion of certain services such as implementation or support of custom modifications, and the responsibilities of both the Customer and Cartegraph in project planning and management. • The contract includes a not-to-exceed purchase agreement, where Cartegraph will not exceed the total included in the purchase agreement without written approval from the Customer. • The contract requires the Customer to provide assistance in certain matters, including information gathering and evaluation sessions, installation process, and internal documentation. • The contract specifies that the successful performance of field services depends on the Customer fulfilling its responsibilities. • The contract includes a provision for the discontinuation of support for older versions of workstation platforms and databases. • The contract requires the Customer to ensure that their workstation platform and database meet Cartegraph system requirements.