Intrusion Security System Monitoring Services/ City & WPS

This contract provides 24 × 7 intrusion‑security‑system monitoring services for the City of Worcester and Worcester Public Schools. The awardee must deliver real‑time alarm monitoring, event logging, emergency‑repair support, and detailed reporting for all municipal facilities and schools over a two‑year base period, with an optional third‑year extension. The work includes both routine service hours and 24‑hour emergency repair capability, and requires compliance with insurance, bonding, and personnel certification requirements. • 24 × 7 central monitoring with 100 % uptime guarantee. • Monthly (city) and daily (school) reporting obligations. • Emergency repair services up to 40 hours per department/division per year. • Contract period: September 17 2022 – September 16 2024, with possible one‑year renewal.