Inmate Management System Maintenance and Support

The contract is for the maintenance and support of the Inmate Management System (IMS) used by Orange County Corrections Division. The system tracks inmate data from time of booking until release from custody and includes functions such as classification, inmate accounting, sentence, housing, medication, dispensation, and incident reporting. The contractor, DSI-ITS, Inc. dba GTL, will provide annual maintenance and support services, including telephone support, software upgrades, and technical support. The contract has a term of three years, from April 1, 2024 to March 31, 2027, and has a total value of $1,538,563.22. Key features of the contract include: • Annual maintenance and support services for the IMS • Telephone support for reporting errors and providing support • Software upgrades to ensure the latest versions are used • Technical support for correcting errors and malfunctions • Modifications and additions to ensure compatibility with other software used by the county • Programming required due to changes in local, state, and federal laws and regulations.