Re-Quote Telephone Answering Service

The County of Lehigh is soliciting quotes from firms to provide telephone answering services for six agencies within Human Services. The contract involves providing monthly rates for calls, with some vendors offering flat fees. The final tabulation sheet lists several companies, including Direct Line, Inc., Clarity Hills, LLC, Map Communications, Direct Interactions, Inc., and CCM Consulting Group, LLC, with their respective monthly rates and grand totals. • The contract involves providing telephone answering services for six agencies within Human Services. • The contract includes monthly rates for calls, with some vendors offering flat fees. • The final tabulation sheet lists several companies, including Direct Line, Inc., Clarity Hills, LLC, Map Communications, Direct Interactions, Inc., and CCM Consulting Group, LLC. • The contract does not specify the start and end dates, but the bid submission date was June 18, 2025, and the bid award date was July 11, 2025.