Medical Transport Billing Solution

The City of Mesa entered into a five‑year fixed‑price contract to acquire a comprehensive medical‑transport billing solution. The award went to ImageTrend, Inc., which will provide a HIPAA‑ and PCI‑compliant SaaS (or on‑premise) platform that integrates with the City’s existing ePCR system (Starwest Zoi) and supports billing for ALS/BLS transports, reporting, and data export. The contract totals $296,900 over five years, includes annual maintenance, training, and disaster‑recovery services, and offers optional renewal periods. • Scope: Full‑cycle ambulance billing software with ePCR integration, reporting, and data ownership. • Term: 5‑year base term (Sept 2021‑Sept 2026) with up to two additional 5‑year renewals. • Value: $296,900 total ($70,800 Year 1, $66,800 Year 2, $53,100 Years 3‑5). • Requirements: HIPAA/PCI compliance, US‑based data centers, 24×7 uptime, training, and support.