Awarded vendors
- Slalom, LLC dba Slalom Consulting
Description
This contract calls for the full replacement of Covered California’s existing Oracle Service Cloud CRM with Salesforce Service Cloud. The contractor must deliver end‑to‑end implementation, data migration of millions of records, integration with existing systems (CUIC, CalHEERS, Eloqua, AD, Email, SharePoint), configuration, testing, training, and 60‑day post‑go‑live support. The work is structured into up to five implementation milestones plus two final milestones for go‑live and support, with strict on‑site staffing requirements and no overtime reimbursement. The maximum contract value is $3 M, with an initial three‑year term (July 2018–June 2021) and the possibility of two one‑year extensions.