Description
The Texas Workforce Commission (TWC) seeks to solicit Responses from qualified Respondents to provide auxiliary Customer Care Contact Center (CCCC) Services to enhance TWC’s existing contact center operations during periods of heightened call volumes or for specific initiatives requiring dedicated Services on short notice. The services will include providing customer care contact center services. The key information about the job includes the scope of work, which is to provide auxiliary customer care contact center services, and the requirements for the respondents, which include registering through the Bonfire website and submitting a response to the solicitation. The scope of work also includes the need for the respondent to have experience in providing customer care contact center services.
• The respondent must have experience in providing customer care contact center services.
• The respondent must be able to provide auxiliary customer care contact center services during periods of heightened call volumes or for specific initiatives requiring dedicated services on short notice.
• The respondent must register through the Bonfire website and submit a response to the solicitation.
• The respondent must meet the requirements outlined in the solicitation document.