Enterprise Resource Planning (ERP) System

The City of Jackson, MS is seeking a cloud‑based, integrated Enterprise Resource Planning (ERP) platform to replace its legacy permitting, planning, inspection, code‑enforcement, grant‑monitoring, public‑works, and housing‑program systems. The vendor must supply both the software (SaaS) and full implementation services—including solution design, data migration, integration with existing municipal systems (Tyler Munis, Esri ArcGIS, Microsoft 365, Stripe, etc.), mobile field tools, AI‑assisted request routing, and ongoing support. The contract will be a five‑year SaaS subscription with optional three‑year extensions, and the City expects the solution to reduce permitting cycle times by 25‑40% within 18 months of go‑live. • Mandatory functional modules: Planning & Zoning, Permitting & Licensing, Building Inspections, Code Enforcement, Grant Monitoring, 311 Resident Services, Public Works Asset & Stormwater Management, Housing Programs, Citizen Self‑Service Portal. • Required integrations: City financial system (Munis), GIS (ArcGIS), document management, payment gateway (Stripe), Microsoft Azure AD SSO, county assessor data, 311 mobile app, Cityworks, E‑911 address system. • Deliverables: design, configuration, data migration, testing, training, go‑live support, 10‑year total cost of ownership analysis. • Evaluation criteria include functional capability (25%), user experience (20%), implementation approach (15%), vendor experience (10%), technical architecture & security (10%), innovation (10%), reporting (5%), cost/value (5%). • Pre‑proposal virtual conference on Sep 10, 2026 (optional). Questions due Sep 11, 2026. Proposal deadline Sep 22, 2026.