Service Level Agreement (SLA) for Medicaid Reimbursement Maximization System (MRMS)

The Houston Independent School District (HISD) is seeking qualified vendors to provide a Service Level Agreement (SLA) for its Medicaid Reimbursement Maximization System (MRMS). The contract will cover system support, performance monitoring, and continuous improvement services for a one‑year term beginning February 1 2027, with two possible automatic annual renewals through January 31 2030. Vendors must attend a virtual pre‑proposal conference, submit questions by September 1 2026, and deliver a full proposal by September 3 2026. HISD will evaluate proposals for compliance with insurance, MWBE participation, and technical capability before recommending award to the Board of Education. • Scope: Ongoing SLA support for MRMS, including incident response, system performance reporting, and optimization recommendations. • Term: 12 months (Feb 2027 – Jan 2028) with up to two automatic one‑year renewals. • Budget: Not disclosed; typical district‑level IT service contracts range from $0.5 M to $1.5 M. • Mandatory pre‑proposal conference (virtual) on Aug 25 2026; attendance required for full consideration. • Submission deadline: Sep 3 2026, 10:00 AM CT. • Evaluation criteria: Technical solution, MWBE participation, insurance compliance, past performance, cost.