Scanning and Digital File Management Services

The County of San Mateo is seeking proposals for Scanning and Digital File Management Services. The selected firm will provide scanning services and digital file management services in a secure cloud storage system with easy document retrieval by countywide staff. The scope of work includes scanning services, data file management solution, transportation and document handling, security requirements, document destruction, account management, and training. The contract will be for a period of up to five years, with the selected firm expected to commence service within 30 days of contract execution. • Scanning services for various document sizes and types • Digital file management system with online customer portal and 24/7 technical support • Transportation and document handling with secure and protected containers • Security requirements, including SAML compliance and multi-factor authentication • Document destruction with certified destruction and chain of custody • Account management with experienced account manager and backup contact • Training for county staff on the digital file management system