REBATE PROCESSING MANAGEMENT SOLUTION

The City of Riverside, through its Public Utilities department, is issuing an RFI to gather information on a cloud‑based, end‑to‑end rebate‑processing and data‑management platform. The solution must support a wide range of utility rebate programs (residential, commercial, water‑conservation, energy‑efficiency, electrification, sustainability, and income‑qualified incentives) and integrate with existing utility billing, customer information, and financial systems. Vendors are asked to provide detailed technical, functional, security, and implementation information, but no contract award is implied at this stage. • Supports full rebate lifecycle: intake, eligibility screening, workflow, inspections, approvals, payment processing, reporting, and analytics. • Must be configurable, cloud‑based, and able to integrate via APIs with billing, CRM, GIS, and financial applications. • Requires robust security, compliance (e.g., ISO/SOC), mobile field‑inspection tools, and comprehensive reporting/dashboard capabilities.