PARTICIPANT TRANSPORTATION SERVICES FOR DRUG, MENTAL HEALTH AND FAMILY TREATMENT COURTS

The New Hampshire Judicial Branch seeks a qualified vendor to provide or coordinate participant transportation for its Drug Court, Mental‑Health Court, and Family‑Treatment Court programs. The vendor must operate a contact‑center/dispatch system, schedule rides (including after‑hours), ensure safety and confidentiality, and support both adult and child participants. Services are “as‑needed,” with an anticipated volume of 260‑350 rides per year over a two‑year contract term, and a total contract ceiling of $400,000. The award will be based on technical merit and cost, not simply low bid. • Provide intake, eligibility verification, and scheduling of transportation trips for court‑related appointments. • Operate weekday phone support (8 am‑5 pm ET) with after‑hours capability and maintain grievance/appeal procedures. • Meet stringent insurance, driver licensing, substance‑use, hands‑free, confidentiality, and reporting requirements; all work must comply with state procurement rules.