Utility Bill Print, Presentment & Payment Services

The City of Sacramento is soliciting proposals for the printing, presentment, and payment processing of customer utility bills. The contractor will be responsible for providing services including materials, processing, storage, printing, mailing, and electronic bill presentment and payment. The contractor must have the ability to securely host an online electronic bill presentment and payment feature and have a mobile app option with capabilities to view bills and make payments. The contractor must also have the ability to integrate with meter management systems and provide enrollment and user transaction reporting to the City. Some key features of the electronic bill presentment and payment system include the ability to make payments on multiple accounts with different payment methods, scheduled and recurring payments, and secure delivery including encrypted PDF attachments and integrated payment tools. Some of the key requirements for the contractor include: • The ability to print and mail approximately 2,500,000 bills and correspondence per year • The ability to provide electronic bill presentment and payment services to approximately 87,000 enrolled profiles • The ability to integrate with the City's existing utility billing system • The ability to provide secure and timely payment processing and reporting • The ability to provide customer support and enrollment services • The ability to comply with all applicable laws and regulations, including those related to labor and employment.