Description
The SEO Library Consortium is seeking a vendor to provide an Integrated Library System (ILS) that meets the needs of its 103 member libraries. The ILS should be a modern, cloud-based system that supports the unique challenges and functions of SEO member libraries. The system should be able to integrate with third-party products and services, such as SOLUS, OverDrive, and EBSCO. The vendor should have experience with large library systems and consortia, and should be able to demonstrate a proven track record of successfully migrating large library automation sites. The vendor should also be able to provide comprehensive support and training services, including 24/7/365 support, system security expertise, and continuous support to maintain patron confidentiality and system integrity.
Some key features and functionalities required by the SEO Library Consortium include:
• A fully hosted Software-as-a-Service (SaaS) solution
• 24/7/365 comprehensive support for the Software, Operating System (OS), and Database Management System (DBMS)
• System security expertise and continuous support to maintain patron confidentiality and system integrity
• Ability and willingness to collaborate with SEO vendors and partners to resolve issues and optimize network configurations
• Upgrade support, including scheduling and execution of upgrades during off-peak times
• Migration services for new member libraries, scheduled during off-peak hours to minimize disruption
• Access to system monitoring tools (e.g., for memory, CPU usage, and disk utilization)
• System job control tools (to set job priority, terminate jobs, monitor jobs in progress, etc.)
• Database tools and capabilities, including tools for monitoring and managing database space, and database repair tools
• Documentation, including database schema documentation, system administration documentation, and documentation for reports
• Online catalog functionality, including support for direct browse searching, full-text indexing and searching, and faceted navigation/filtering options
• Integration with third-party products and services, such as SOLUS, OverDrive, and EBSCO