Transit Service Operations

The City of Nashua is seeking a qualified transportation provider to operate its fixed route and paratransit services. The selected contractor will be responsible for providing safe and efficient transportation services to the public, including staffing the Transit Center, dispatching, and maintaining vehicles. The contract will be for a period of five years, from FY2027 to FY2031. The City is looking for a contractor with experience in transit management and operation, and the ability to provide excellent customer service. • The contractor will be responsible for operating 22 vehicles, including buses and vans, and providing service to approximately 11,000 riders per month. • The contractor will be required to comply with all applicable federal, state, and local laws and regulations, including those related to safety, ADA, and civil rights. • The contractor will be responsible for providing training to all drivers and staff, and for ensuring that all vehicles are properly maintained and inspected. • The contractor will be required to provide a detailed staffing plan, including the number of full-time employees, and a description of the qualifications and experience of each employee. • The contractor will be responsible for providing a safety program, including a plan for ensuring the safety of passengers and employees, and for complying with all applicable safety regulations.