Mass Messaging (SMS) communication system

The County of San Mateo Human Services Agency is seeking proposals from qualified vendors to implement a scalable, secure, and user-friendly Short Message Service (SMS) communication platform. This solution will enable the County to schedule and disseminate bulk SMS messages to a large number of Employment Services clients across the nation. The ideal vendor will offer a robust solution with the capability to support high-volume messaging, ensure compliance with relevant privacy and security regulations, and integrate effectively with existing County systems or case management tools. Key features of the platform should include two-way messaging, reporting and analytics, message scheduling, and multi-language support. The selected vendor will be expected to provide a comprehensive solution, including system setup and configuration, user training, and ongoing technical support. • The platform must be cloud-based and scalable to ensure reliable message delivery. • The solution should support domestic SMS messaging with future-ready capabilities for international messaging. • The vendor should have at least three years of experience in providing similar services. • The proposal should include a detailed project approach, firm qualifications, and pricing information. • The County reserves the right to reject any or all proposals and to negotiate the terms of the contract with the selected vendor.