06926Y0377-Support for BCC Manager Software

This solicitation is being made pursuant to the M/WBE Noncompetitive Small Purchase Method, Section 3-08 of the New York City Procurement Policy (PBB) Rules, this procurement is exclusively for the City Certified Minority and Woman Owned Business (M/WBEs). The Department of Social Services is requesting support for BCC Manager Software. The anticipated contract period of performance is from 04/15/2025 to 04/15/2027. The support service includes software updates, referential data directory updates, unlimited access to customer support, and access to a wealth of information on the customer portal. • Software updates every two months including any mandatory USPS regulatory changes. • Referential data directory updates every month to maintain USPS C/SS compliance. • Unlimited access to customer support from 8AM to 7 PM EST. • Access to a wealth of information on the customer portal including forums, updates, free online training, and more. • The software is helping the agency to mail client letters at a discounted rate.