GHTD RFP #03-026 ADA Paratransit Management Services

The Greater Hartford Transit District is seeking proposals for ADA Paratransit Management Services. The District is a quasi-municipal corporation responsible for providing transportation services in the Greater Hartford area. The selected vendor will be responsible for managing the ADA Paratransit Operations & Maintenance Facility and providing paratransit services to eligible passengers. The scope of work includes the management of paratransit services, including scheduling, dispatching, and monitoring of trips, as well as the maintenance of vehicles and equipment. • The vendor will be responsible for ensuring compliance with all applicable laws and regulations, including the Americans with Disabilities Act (ADA). • The vendor will be required to provide monthly reports on paratransit services, including trip statistics and customer satisfaction surveys. • The vendor will be responsible for maintaining accurate records of paratransit services, including trip logs and customer information. • The vendor will be required to participate in regular meetings with the District to discuss paratransit services and address any issues or concerns.