Description
The Commonwealth of Massachusetts Department of Correction is seeking a vendor to provide an off‑site, computer‑driven, high‑speed emergency telephone notification service. The system must be capable of initiating up to 3,000 calls per hour, support multiple simultaneous calls, and also deliver alerts via pagers and cellular phones. It must store and manage telephone numbers, generate post‑call status reports, and support both pre‑recorded and live‑voice messages. The contract is a blanket, open‑bid procurement with a required submission date of early May 2019 and an anticipated service period of roughly three years.
• Provide a hosted emergency notification platform with call‑out capacity of ≥3,000 calls/hr.
• Include capabilities for voice, pager, and SMS alerts, plus real‑time reporting and database management.
• Deliver associated services such as system activation, testing, unplanned activations, and ongoing support throughout the contract term.