Description
The State of Texas, through HHSC, is seeking a qualified contractor to provide an Unlimited License Agreement (ULA) for the Oracle software suite, including all associated maintenance, technical support, training credits, and related services for the entire HHSC enterprise (including DSHS, DFPS, TIERS, etc.). The contract will cover unlimited licensing of Oracle products, help‑desk support, quarterly “True‑Up” inventory verification, credit mechanisms for unused licenses, cloud‑deployment options, and ongoing product‑life‑cycle management. The contractor must meet detailed service‑level requirements, provide regular performance reporting, and adhere to strict data‑security and U.S. residency rules. The solicitation value is $55 million, and responses are due by 10 Oct 2026.
• Unlimited Oracle software licensing (ULA) for all HHSC‑related systems.
• Ongoing maintenance, patches, upgrades, and technical help‑desk support.
• Quarterly inventory “True‑Up” and proof‑of‑entitlement documentation.
• Credit and discount mechanisms for unused licenses and cloud‑credit usage.
• Training credits for HHSC staff and bi‑weekly technical liaison meetings.
• Compliance with service‑level targets, key performance measures, and U.S. data‑residency requirements.