Cisco Unified Communications Manager Upgrade

Escambia County, Florida is seeking assistance with a Cisco UC upgrade to maintain support for the environment with Cisco. The current environment includes Cisco Unified Communications Manager, Unity Connection, and Unified Contact Center Express 12.5, Emergency Responder, Expressway, and Singlewire Informacast. The project will involve four phases: planning and design, implementation, testing and user acceptance, and project closeout. The selected vendor will be required to provide a project plan, test plan, migration plan, and user documentation. Key aspects of the project include: • Conducting planning workshops with the client to identify and gather requirements • Creating and documenting the UC system design • Upgrading components, including Cisco Communications Manager, Unity Connection, and Cisco UCCX • Implementing Basic Cloud Connected UC in Webex Control Hub for Analytics • Providing a project manager to facilitate project success • Maintaining cyber insurance with a minimum of $2 million per occurrence and $4 million annual aggregate