DHA Enterprise Referral Care Coordination Center (RC3) Virtual Industry Days Questions and Answers

The Defense Health Agency (DHA) is hosting a Virtual Reverse Industry Day to gather information from industry partners on best commercial practices related to appointing, referral management, and care coordination. The event will take place from June 16-18, 2026, and will provide a platform for industry to educate the government on their capabilities. The DHA is specifically interested in presentations that demonstrate proven success and innovation in the following core pillars: appointing, centralized referral management, and care coordination. Some key aspects of this opportunity include: • The DHA is seeking to understand how industry manages and operates care coordination across geographically dispersed locations with a diverse beneficiary population. • The DHA is interested in presentations that demonstrate omnichannel patient scheduling capabilities, advanced schedule optimization algorithms, and automated waitlist management. • The DHA is looking for industry partners to showcase their best commercial practices related to appointing, referral management, and care navigation. • The event will provide a platform for industry to educate the government on their capabilities and will inform a structured Analysis of Alternatives (AoA) to guide the final decision on the path forward.