Description
The Department of Veterans Affairs is seeking a sole source contract for Tele-Town Hall services to support the Nebraska Western-Iowa VA Health Care System. The selected contractor will provide an online town hall engagement platform with integrated telephone technology, allowing for real-time crowdsourcing and feedback from veterans. The platform should have the capability to accommodate up to 10,000 live users, provide inbound line minutes for a toll-free number, and offer pre-event robo calls and surveys. The contractor will also be responsible for providing remote live or online training sessions for VA employees and technical support for all services requested.
Some key features of the platform include:
• Virtual town hall event platform with integrated telephone technology
• Pre-town hall event automated voice message delivery to phone numbers
• Interactive voice response (IVR) surveys
• Real-time responses and results during town hall events
• Peer-to-peer texting
• Secure data exchange and storage
• Post-event reports with metrics such as total calls made, answered, and disconnected
The contract has a base year and four-year options, with the period of performance starting on August 1, 2026, and ending on July 31, 2031.