Description
The Defense Commissary Agency (DeCA) is issuing a Commercial Solutions Opening (CSO) “Call for Solution” for a cloud‑based, enterprise‑grade Software‑as‑a‑Service (SaaS) survey platform. The goal is to give DeCA a turnkey solution that can collect patron feedback across multiple channels, provide robust analytics, and meet federal security standards, supporting continuous improvement of the commissary patron experience nationwide. The solicitation seeks a Phase 1 solution brief by the deadline, after which a longer‑term contract (base period with option periods) may be awarded.
• Provide a fully managed SaaS survey platform (multi‑channel deployment, analytics dashboards, secure cloud hosting).
• Must comply with U.S. federal security requirements (e.g., FedRAMP/FISMA).
• Solution will be used across all CONUS commissary locations, requiring scalability and commercial‑practice contract terms.
• Award will be structured as a fixed‑price contract with base and optional periods; no ceiling is disclosed.
Attached files
Contact
Rakeeb Craig(Contracting/Agreements Officer)