City Vehicle Towing UTC

The City of Columbus is seeking a contractor to provide towing services for city-owned vehicles on an as-needed basis. The contractor will be required to provide a variety of towing services, including dolly tow, wheel lift tow, roll back/flatbed, winching/off-road recovery, and mechanical repairs. The contractor will also be required to provide additional services such as waiting time and additional manpower on site. The contract will be for a period of two years, with the option to renew. The city is looking for a contractor that can provide reliable and efficient towing services, with a strong focus on customer service. • The contractor must have experience in providing towing services to government agencies or large fleets. • The contractor must have a fleet of tow trucks that meet the city's requirements, including light duty, medium duty, and heavy duty trucks. • The contractor must have a system in place for tracking and managing tow requests, including a dispatch system and a way to track vehicle locations. • The contractor must have a strong focus on customer service, with a dedicated customer service team and a system for handling customer complaints.