Conducting, Tabulating and Reporting on Surveys

The Vermont Division of Vocational Rehabilitation is seeking a contractor to conduct, tabulate, and report on two separate surveys: a Consumer Satisfaction Survey and Monthly Consumer Surveys for Staff Performance Reviews. The contractor will work with DVR staff to plan, develop, implement, and document the findings of the surveys. The contract period is 5 years, and the estimated dollar value is $350,000.00. The contractor must have experience in conducting evaluations and assessments for government and public organizations, as well as knowledge of disabilities and services for people with disabilities. • The Consumer Satisfaction Survey will determine current consumer satisfaction with DVR services and identify areas for improvement. • The Monthly Consumer Surveys for Staff Performance Reviews will provide regular, ongoing consumer surveys to determine satisfaction with services from individual counselors. • The contractor must provide a comprehensive summary of survey results, including a written synopsis, an in-person debriefing/analysis, and a complete listing of comments and suggestions from all survey respondents. • The contractor must also provide a minimum of two in-person presentations of the results of the survey to DVR managers and staff.