Description
The State of Michigan is seeking a solution to perform Automated Workload Distribution (AWD) by managing, tracking, and routing work items to employees using intelligent distribution techniques. The selected vendor will be responsible for implementing and maintaining the AWD system. The scope of work includes providing a comprehensive solution that meets the State's requirements, including system design, development, testing, implementation, and maintenance. The vendor must have experience working with Child Support systems and Workload Distribution systems. The contract is expected to begin on July 1, 2026, and the evaluation process may take several months.
Key points to consider:
• The AWD system must be able to manage, track, and route work items to employees using intelligent distribution techniques.
• The vendor must have experience working with Child Support systems and Workload Distribution systems.
• The contract is expected to begin on July 1, 2026.
• The evaluation process may take several months.