Description
The City of Ann Arbor is seeking a single vendor to provide new, high‑quality embroidered work apparel for roughly 213 public‑service employees, including standard, flame‑resistant, and arc‑rated garments. The contract is a three‑year direct‑purchase agreement (with an optional two‑year renewal) requiring an online ordering portal (or dedicated program manager), competitive discount pricing off catalog/list prices, and full warranty/return support. The vendor must handle embroidery, shipping, and customer‑service response within 48 hours, and comply with the city’s non‑discrimination, living‑wage, and conflict‑of‑interest policies.
• Supply a full catalog of work‑wear (shirts, polos, jackets, FR and arc‑rated items) with City logo embroidery.
• Provide an online ordering system that tracks employee stipend balances, order status, and flags budget overruns.
• Offer competitive discounts, separate line‑items for embroidery, shipping, and sizing, and meet six‑week delivery lead times.
• Maintain warranty/return processes, back‑order notifications, and pricing stability with 30‑day advance notice of any catalog price changes.