Description
The State of Hawaii, Department of Transportation, Airports is seeking a contractor to provide HCL Domino and Notes support services. The contract will involve preventive and on-going maintenance and repair services to ensure that all components of the Department's HCL Domino servers and HCL Notes client software are operating properly and maintained. The contractor will be required to provide qualified Information Technology personnel to perform the services, and will be paid based on an hourly rate. The contract will be for a period of 12 months, and the contractor will be required to provide a proposed preventative maintenance work schedule, a list of personnel assigned to the contract, and a method to document and track maintenance requests.
Some key points to consider:
• The contractor will be required to have a minimum of 12 hours of maintenance and repair services per month, or on-call as needed.
• The contractor will be required to respond to system malfunctions or system failures within 3 hours during regular business hours, and within 4 hours on holidays, weekends, or off-hours.
• The contractor will be required to provide routine updates on-site at scheduled downtimes.
• The contractor will be required to assist the State in the installation of software patches and upgrade releases, and may assist in finalizing any upgrade plan, testing, migration, and training.