Real-time bus arrival predictions and alerts for BBB customers

The City of Santa Monica is seeking a comprehensive software-as-a-service system to provide real-time bus arrival predictions and alerts for Big Blue Bus customers. The system should be able to generate high-quality real-time arrival prediction data, provide accurate and reliable schedule data, and disseminate real-time service alerts across various communication channels. The system should also be compatible with the City's existing CAD/AVL system and provide a public API for third-party app developers. The City is looking for a system that can improve the customer experience, reduce perceived wait times, and provide consistent data across all platforms. Key features of the system should include: • Real-time bus arrival predictions and schedule data • Automated generation of service alerts • Compatibility with the City's CAD/AVL system • Public API for third-party app developers • Ability to provide alerts via email, SMS, and social media • User-friendly interface for customers to access real-time information • Ability to integrate with the City's existing systems and infrastructure The City is looking for a qualified vendor who can provide a comprehensive solution that meets the requirements outlined in the RFP. The vendor should have experience in providing real-time predictions and operational analytics to comparable transit agencies in the United States.