Transportation Services, Taxi, As Specified

The Baltimore County Department of Health is seeking contractors to provide door-to-door taxi services to eligible Baltimore County residents for the Bureau of Healthcare Access. The services will include transportation to and from medical appointments, with the majority of trips taking place Monday through Friday from 6:00 a.m. to 9:00 p.m. The contractor will be required to provide scheduling and administration, honor wait-and-return requests, and maintain a complaint/incident log. The contractor will also be required to comply with HIPAA regulations and provide monthly invoices for services rendered. • The contractor must have the ability to provide service on short notice for non-emergency conditions. • The contractor must have a means to provide transportation where the date of transportation is known 24-hours in advance. • The contractor must comply with all Health Insurance Portability and Accountability Act (HIPAA) regulations. • The contractor must provide taxis that are permitted, properly maintained, and in good working order. • The contractor must provide drivers who are clean and neat in personal appearance, courteous, and properly licensed.