(7A21) Employee Recognition Service (VA-26-00052104)

The Department of Veterans Affairs (VA) is seeking information for a healthcare-driven digital, cloud-based employee recognition platform. The platform should enable employees, patients, caregivers, and family members to recognize Orlando VA Health Care System (OVAHCS) clinical and non-clinical staff for exemplary customer care and support. The platform must include capabilities such as generating detailed reports, capturing real-time patient feedback, providing prioritized results and insights, and offering marketing and communication tools. • The platform must be accessible on any Android or Apple device. • The system must support unlimited data pulls by the organization and accommodate up to 6,648 OVAHCS employees. • The Contractor must provide technical support services to ensure full and continuous functionality of the platform. • Responses are limited to 10 pages and must be submitted via email to the specified contacts.