Description
The VA Southeast Louisiana Veterans Health Care System (SLVHCS) seeks a Service‑Disabled Veteran‑Owned Small Business to provide daily, 24/7 courier services transporting laboratory specimens, clean and soiled medical instruments, and other time‑critical items between the main VA hospital in New Orleans and five outpatient clinics throughout Louisiana. The contractor must supply enclosed, lockable vehicles, qualified drivers, and comply with bio‑hazard and security requirements while meeting stringent performance metrics.
• Daily pickup and delivery routes covering Baton Rogue, Hammond, Slidell, St. John, and the New Orleans main hospital, with additional “hot‑shot” emergency deliveries.
• Must handle up to six containers per trip (≤ 25 lb each) and ensure clean/soiled instruments are never mixed.
• Contract period spans four years (Oct 1 2026 – Sep 30 2030) with multiple annual option years and a potential six‑month extension.
• Requires submission of vehicle/driver lists, insurance certificates, quality‑control plan, and a prior‑experience form (Attachment H) within five business days of award.
• Performance measured by on‑time pickup (≤ 40 min) and delivery (≤ 15 min) metrics, invoice accuracy, and complaint response time.