Transcription Services for Police Reports and Audio/Video Recordings (Revised)

The City of Milpitas is seeking transcription services for police reports and audio/video recordings. The successful vendor will be required to provide transcriptions within 3 hours, 24/7, and ensure HIPAA and CJIS compliance. The scope of work includes transcription services, account management, and technical support. The city is looking for a vendor with experience in providing similar services to public entities in California. • The vendor must have a Milpitas Business License registration before a contract will be executed. • The vendor must provide secure web portal, free smartphone apps, and other methods for submitting transcription requests. • The vendor must ensure that all transcription work is accurate, reliable, and verified by a person. • The vendor must provide training and user support to help City staff learn the system. • The vendor must have a minimum of 5 years of experience in providing transcription services. • The vendor must have a good record of providing contracted services on time and within budget.