DEMA - Work Security Alarm Monitoring (Central Monitoring Service) (M25-0032)

The State of Arizona's Department of Emergency and Military Affairs (DEMA) and the Arizona Army National Guard (AZ ARNG) are seeking a Central Monitoring Station (CMS) service provider to establish a five-year Intrusion Detection System (IDS) monitoring contract. The CMS will provide security monitoring and reporting services 24/7 for DEMA and AZ ARNG facilities throughout Arizona. The scope of work includes providing monitoring for multiple applications of installed security alarm systems, receiving alarm signals, and notifying designated personnel or law enforcement agencies in the event of an alarm. The CMS must have an established and qualified full-time staff with the necessary technical skills and equipment to fully monitor the systems. Key responsibilities include: • Providing 100 sequentially numbered accounts for current and future expansion of IDS alarm panels • Onsite training and account set up at AZNG Electronic Security Systems (ESS) office • Monitoring and reporting on changes received from IDS systems • Notifying designated personnel or military personnel upon receipt of an IDS alarm condition • Providing levels of access authority to match individual access privileges • Monitoring, logging, and storing events in compliance with UL requirements