Description
The Department of Veterans Affairs is seeking a contractor to provide maintenance services for Omnicell systems and associated equipment at the Harry S. Truman Memorial Veterans Hospital in Columbia, MO. The contractor must be an authorized service provider for the Original Equipment Manufacturer (OEM) and provide OEM letter. The contractor shall provide maintenance and repair on site, to include all replacement parts, labor, travel expenses, telephone technical support, remote on-line support, software, tools, test equipment, and other incidentals necessary to maintain and/or restore the listed equipment to operating specifications according to the manufacturer's specifications. The contract period of performance will commence on April 1, 2026, and extend through March 31, 2027.
Some key requirements include:
* Providing maintenance and repair services for Omnicell systems and associated equipment
* Being an authorized service provider for the OEM
* Providing OEM letter
* Providing all replacement parts, labor, travel expenses, telephone technical support, remote on-line support, software, tools, test equipment, and other incidentals necessary to maintain and/or restore the listed equipment
* Maintaining and repairing equipment during contract business hours of 8:00 AM - 5:00 PM, Monday through Friday, excluding federal holidays
* Responding to service requests within one hour by telephone for diagnostic response and providing priority on-site service response within four business hours after contacting the VA