ARRILASER Film Recorder Service - Library of Congress

The Library of Congress is seeking a contractor to provide maintenance, support, and service for its ARRILASER Film Recorder. The contractor must provide a factory-trained engineer, factory-authorized parts, and remote support to maintain the device in optimal operating condition. The services include onsite visits, technician support, remote support, and replacement parts. The contractor must adhere to ARRI Americas Inc. approved quality control and assurance practices. Key points to consider: • The contractor must provide unlimited demand onsite service visits. • The contractor must provide priority technical support with a response time within two business hours. • The contractor must use only factory-certified replacement parts and provide a 1-year warranty. • The contractor must maintain and adhere to ARRI Americas Inc. approved quality control and assurance practices.