Utility Bill Print, Presentment & Payment Services

The City of Sacramento, Department of Utilities is soliciting proposals for the printing, presentment, and payment processing of customer utility bills. The selected contractor will be responsible for providing a range of services, including printing and mailing utility bills, processing payments, and providing electronic bill presentment and payment options. The contractor will also be required to provide a secure online portal for customers to view and pay their bills, as well as provide customer support and maintenance for the system. Some key features of the contract include: • Printing and mailing of utility bills, including folding, inserting, and presorting • Processing of payments, including online and phone payments • Electronic bill presentment and payment options, including a secure online portal and mobile app • Customer support and maintenance for the system • Compliance with all applicable laws and regulations, including those related to labor and employment The City is looking for a contractor that can provide high-quality services, including timely and accurate printing and mailing of utility bills, secure and reliable payment processing, and excellent customer support. The contractor will be expected to work closely with the City to ensure a smooth transition and to provide ongoing support and maintenance for the system.