Contact Center Services

SUNY UPSTATE MEDICAL UNIVERSITY (“UPSTATE”) IS SEEKING SEALED BIDS FROM QUALIFIED VENDORS FOR THE PROVISION OF Contact Center Services Complete requirements and specifications are described in Invitation for Bid (“RFP”) S-1570 which is available on Upstate’s website: http://www.upstate.edu/bid/, and by clicking on Public Bids. The vendor must be able to meet all of the Mandatory Requirements listed in Section 4 of the RFP document. The vendor must also review, understand, and accept all the terms and conditions in the RFP. Proposals are due June 05, 2026 at 2:00 pm EST. In accordance with New York State (“NYS”) Lobbying Law §139 requirements, effective immediately, this procurement is in a "Restricted Procurement Period." This restricted period will be in effect until an award for this product and/or service has been fully executed. As this procurement is subject to NYS Finance Law §139 –j & –k, also referred to as the Lobbying Law, vendors are cautioned that the only permissible contact for this procurement is the individual(s) listed in this advertisement and in the IFB document. Failure to comply with this requirement can range from no contract to debarment from doing business with other NYS agency. Please refer to the OGS website at https://ogs.ny.gov/acpl for more information on the Lobbying Law. If you have any technical problems accessing the documents online, please e-mail the individual listed or call (315) 464-5720 for assistance. Business enterprises awarded an identical or substantially similar procurement contract within the past five years: None