Description
The Texas Alcoholic Beverage Commission (TABC) is seeking a qualified vendor to provide a service plan for their existing Thermo Fisher Scientific Trace 1310 Gas Chromatograph and ISQ LT Mass Spectrometer. The service plan should include a comprehensive breakdown of services and full cost structure, documentation detailing the scope and limitations of the service plan, and priority status for technical support and corrective maintenance visits. The vendor should also provide a ticketing system for submitting and tracking issues, and onsite corrective maintenance visits should include technicians' labor, travel, and parts. The contract will be for a minimum of three years, and the total compensation for services should not exceed $60,000.
• The service plan should include a comprehensive breakdown of services and full cost structure.
• The vendor should provide documentation detailing the scope and limitations of the service plan.
• The vendor should provide priority status for technical support and corrective maintenance visits.
• The vendor should provide a ticketing system for submitting and tracking issues.
• Onsite corrective maintenance visits should include technicians' labor, travel, and parts.