RFP for Collection Agency Services

The City of Vallejo is seeking a qualified collection‑agency firm to manage and recover delinquent municipal accounts across multiple departments (Fire, Code Enforcement, False Alarm, Water, etc.). The contractor will be responsible for the full collection lifecycle, from initial “LetterCollect” notices through full/direct collection, while maintaining a citizen‑service focus, providing monthly remittance and status reports, and complying with all legal and regulatory requirements. The contract will run for three years with possible one‑year extensions, and compensation will be based on a contingency fee structure (25% of amounts collected after the LetterCollect phase). • Collect delinquent accounts (fire, code enforcement, false alarm, water, and other municipal debts). • Provide two “LetterCollect” notices at no charge, then proceed to full collection with City‑approved legal actions. • Deliver monthly remittance reports and remit collected funds (minus fees) by the 10th of each month. • Obtain City approval for any compromise settlements, legal actions, and bankruptcy handling. • Maintain high‑quality customer service, report to credit bureaus, and return all documentation at contract termination.