UI Call Center Support

The purpose of this RFP evaluation is to provide additional and scalable resources to New York State Department of Labor’s Telephone Claims Center. The goal is to increase NYSDOL’s capacity to provide live-agent customer service to callers seeking assistance with New York’s Unemployment Insurance program. See solicitation documents for a description of eligibility requirements and other contract requirements. Business enterprises awarded an identical or substantially similar procurement contract within the past five years: None. Service-Disabled Veteran-Owned Business (SDVOB) SDVOB Goal: 6.00% Minority / Women Business Enterprise contracting goals (MWBE) MBE Goal: 15.00% WBE Goal: 15.00% Disadvantaged Business Enterprise contracting goals (DBE) DBE Goal: 0.00%