Adult Companion Services

The City of Newport News is soliciting qualified firms to provide adult companion and certified nursing assistant (CNA) services to seniors and adults with disabilities under its Adult Companion Services program. The contractor will deliver in‑home assistance such as light housekeeping, meal preparation, personal care, transportation, and crisis‑response CNA support, adhering to strict timelines, documentation, and background‑check requirements. The contract is a one‑year initial term with up to four optional one‑year renewals, and the City will issue blanket purchase orders for services as referrals arise. • Target population: adults ≥ 18 with disabilities and adults ≥ 60 needing ADL/IADL assistance. • Services include housekeeping, laundry, shopping, transportation, companionship, bathing, dressing, feeding, and CNA crisis response (24‑hour). • Mandatory compliance: valid business license, Virginia Medicaid personal‑care provider approval, background/registry/health screenings, and insurance coverage (≥ $1 M per limit). • Performance metrics: plan of service within 3 business days of referral, service start within 5 days, documentation within 48 hours, corrective‑action response within 5‑10 days. • Reporting: quarterly client assessments, incident reports, and rapid response for APS/crisis cases. • Pricing: hourly rates for companion services (estimated 15,600 hrs) and CNA services (300 hrs) with holiday/emergency rates. • Award: multiple contractors may be selected; contract award follows evaluation of technical approach, experience, personnel, price, and completeness.