Description
The County of Cumberland is seeking a cloud-based Software-as-a-Service (SaaS) Transportation System to support the Department of Social Services (DSS) Transportation division. The purpose of this project is to replace the in-house DSS Information Systems – Sailboat with a modern, efficient, and secure platform that better supports the agency’s mission to provide reliable transportation services to eligible Medicaid customers. The proposed system must enhance operational efficiency, improve coordination of transportation services, ensure compliance with state and federal regulations, provide a user-friendly interface for staff, transportation providers, and clients, and provide an Application Programming Interface (API). Key features and requirements include:
• Improving access to care by reducing missed appointments due to transportation barriers
• Enhancing operational efficiency through streamlined scheduling, dispatch, and routing
• Ensuring compliance with state and federal regulations
• Providing a user-friendly interface for staff, transportation providers, and clients
• Offering robust reporting and data analytics capabilities
• Integrating seamlessly with existing DSS and State systems
The vendor’s proposal must include a response to the functional requirements, customization and feature options, technical approach, relevant qualifications and experience, cost proposal, and on-site/virtual demonstrations.