Service Level Agreement (SLA) for Medicaid Reimbursement Maximization System (MRMS)

The Houston Independent School District (HISD) is seeking qualified vendors to enter into a Service Level Agreement (SLA) for the Medicaid Reimbursement Maximization System (MRMS). The contract will cover design, development, implementation, integration, testing, training, and ongoing support of a software solution that maximizes Medicaid reimbursements for HISD services. The initial term runs from February 1 2027 to January 31 2028, with two automatic one‑year renewals possible through January 31 2030, and a short‑term extension option of up to 90 days for continuity. Vendors must submit proposals by September 3 2026 and may attend a virtual pre‑proposal conference on August 25 2026. The district emphasizes compliance with liability insurance, MWBE participation, and will award the contract to one or more approved vendors after board approval. • Scope: Custom software development, integration with existing HISD systems, data analytics, and reimbursement optimization. • Services: Ongoing support, maintenance, SLA‑based performance guarantees, training for HISD staff. • Timeline: Proposal submission by 9/3/2026; contract start 2/1/2027; 12‑month base term with up to two 1‑year renewals. • Mandatory compliance: Liability insurance, MWBE requirements, vendor approval process. • Evaluation criteria: Technical solution, experience with Medicaid/reimbursement systems, cost, and vendor qualifications.