Profile Employee Assistance Program (EAP)

The City of Colorado Springs seeks a qualified vendor to deliver a comprehensive Employee Assistance Program (EAP) for its employees, retirees, and dependents. The contract covers counseling, 24/7 crisis response, work‑life services, management consulting, training, critical‑incident response, a secure digital platform, reporting, and full program administration over a one‑year base period with four optional one‑year extensions. The vendor must provide culturally competent, HIPAA‑compliant services, meet strict accessibility (WCAG 2.0 AA) and security (FedRAMP/StateRAMP) standards, and integrate with the City’s IT environment. • Provide up to six short‑term counseling sessions per individual per issue annually, plus crisis, CISM, and specialty programs (depression, anxiety, sleep). • Deliver 24/7/365 crisis support, critical‑incident response, and first‑responder assistance with rapid deployment and bilingual capabilities. • Operate a secure, accessible web‑portal (mobile‑friendly) with API‑only integration, reporting dashboards, and annual training (minimum 15 hours). • Supply dedicated account management, quarterly reviews, and comprehensive utilization reporting while complying with HIPAA, ADA, and City security policies.