Managed IT Services

The City of Lake Forest is seeking a qualified vendor to provide comprehensive managed IT services, including backup and disaster recovery, cybersecurity, and cloud support. The selected consultant will function as the City's strategic technology partner, providing help desk services, network and systems administration, and AI support. The consultant will also serve as the City's virtual Chief Technology Officer (vCTO) and virtual Chief Security Officer (vCSO), offering expert guidance on technology planning, security governance, and long-term modernization efforts. The scope of work includes providing help desk services, overseeing the full lifecycle of IT equipment, supporting City AI adoption initiatives, and managing Microsoft 365 services. The City requires a high degree of visibility into IT operations, including regular meetings and detailed reporting on help desk activity, projects, AI usage metrics, and service levels. • The consultant will be responsible for providing qualified staff for the roles of vCTO and vCSO. • The consultant will provide help desk services, including on-site and remote support, and will be responsible for resolving IT-related problems and issues. • The consultant will oversee the full lifecycle of IT equipment, including procurement, deployment, and maintenance. • The consultant will support City AI adoption initiatives, including configuration, integration, governance, and troubleshooting. • The consultant will manage Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.