Managed Services for ArcGIS Enterprise Environment for the City of Santa Monica

The City of Santa Monica is seeking a qualified vendor to provide managed services for its ArcGIS Enterprise environment. The selected vendor will be responsible for providing comprehensive managed services, including server management, GIS platform support, database administration, infrastructure monitoring, performance tuning, and backup and disaster recovery. The vendor will also be required to provide monthly infrastructure and performance reports, backup verification and disaster-recovery testing results, and documentation of configuration changes. The City is looking for a vendor with experience in managing GIS Enterprise environments and Oracle Cloud Infrastructure. • The vendor must be a certified Oracle Partner. • The vendor must meet the SLA targets outlined in the RFP. • The vendor must have demonstrable experience with GIS and ESRI technologies. • The vendor must provide a detailed pricing breakdown, including both recurring and non-recurring costs. • The vendor must provide a project work plan, including available support hours, coverage levels, response times, and escalation procedures.