Description
The Cabinet for Health and Family Services (CHFS) is seeking a vendor to provide medical transcription services for the Office for Children with Special Health Care Needs (OCSHCN). The selected vendor will be responsible for providing secure, accurate, and timely tele-dictation and medical transcription services for pediatric medical reports. The vendor must demonstrate experience in providing HIPAA-compliant medical transcription services and have the capacity to manage fluctuations in volume. The contract term is anticipated to be from 07/01/26 through 06/30/28, with the option to renew for up to two additional two-year periods. Key responsibilities include:
• Providing secure access for dictation submission and medical transcription services
• Maintaining a transcription accuracy rate of 98% or greater
• Delivering transcripts in Microsoft Word and/or PDF format via secure, encrypted delivery
• Providing dedicated customer support and issue resolution within 24 hours of escalation
• Complying with HIPAA and all applicable federal and state privacy laws
The evaluation criteria include technical proposal, cost proposal, and oral demonstration/presentation. The technical proposal will be evaluated based on experience and qualifications, staff qualifications, technical approach, quality assurance, technology, and data security.