Tracking System Software Purchase for Mental Health Emergency Response and Victim Services

The City of Champaign’s Equity and Engagement Department is soliciting proposals from qualified vendors to purchase a tracking system software to support a robust mental health emergency co-responder/alternative response model for behavioral and mental health calls for service, and a system to support tracking victim and partner services through a Community Gun Violence Reduction Blueprint (CGVRB). The selected vendor will be responsible for implementation services, user training, technical support, software maintenance, and performance monitoring. The software should have the ability to do and/or support case and contact management, real-time information access, secure interagency data sharing, case follow-up and monitoring, data tracking and analytics, and key performance indicators. • The system should be customizable to address the specific needs of the City of Champaign’s diverse communities. • The system should be compatible with City IT standards. • The system should have a user-friendly interface and be accessible on mobile devices. • The system should have high security and adhere to strict national and ethical data security standards. • The vendor should provide a dedicated helpdesk support channel available for troubleshooting and resolving technical issues on a 24/7 basis. • The vendor should provide regular software updates, including security patches and feature enhancements. • The vendor should establish processes to collect feedback from end-users, enabling ongoing software improvements based on user experiences and evolving community needs.